ENERAL INQUIRY
INFO@Dalyastudios.com

At DALYA STUDIOS, we are committed to providing thoughtful, attentive service throughout every stage of your shopping experience.

Before contacting us, we encourage you to visit our FAQ pages, where you’ll find answers to the most common questions regarding shipping, returns, sizing, orders, and product care.

If you require further assistance, our Client Care team will be pleased to help.

GENERAL INQUIRIES

Email
info@dalyastudios.com

CLIENT CARE HOURS

Monday – Friday
9:00 AM – 9:00 PM (ICT, UTC+7)

International clients are welcome to contact us at any time. All inquiries received outside our business hours will be responded to on the next business day.

We aim to respond to all inquiries within 1–2 business days.

ORDER SUPPORT

To help us assist you as quickly as possible, please include the following information when contacting us regarding an order:

• Order Number

• Full Name

• Email Address used to place the order

• A brief description of your inquiry

SOCIAL

Instagram @dalyastudios

For styling inquiries, collaborations, or general conversations, feel free to send us a direct message on Instagram.

For all order-related inquiries, shipping questions, returns, or payment support, please contact us via email to ensure the fastest and most accurate assistance.

COLLABORATIONS & PRESS

For press features, editorial opportunities, creator collaborations, wholesale partnerships, or other business inquiries, please contact:

info@dalyastudios.com

To help us direct your request efficiently, please include the purpose of your inquiry in the subject line of your email.

QUALITY ASSURANCE

Every DALYA STUDIOS garment undergoes a careful quality inspection before shipment.

If you believe your item has a manufacturing defect or there has been an error with your order, please contact us within 7 days of delivery. Our Client Care team will review your request and work with you to find an appropriate resolution in accordance with our policies.

RESPONSE POLICY

To ensure fair and efficient support, all inquiries are handled in the order they are received during business hours.

Sending multiple emails regarding the same request may delay our response.

We sincerely appreciate your patience and look forward to assisting you.

DALYA STUDIOS IS COMMITTED TO MAKING OUR WEBSITE ACCESSIBLE TO EVERYONE,
REGARDLESS OF TECHNOLOGY OR INDIVIDUAL ABILITY. WE WANT EVERYONE TO BE
ABLE TO ACCESS OUR PRODUCTS, INFORMATION, AND SERVICES EASILY AND
COMFORTABLY.
OUR WEBSITE IS DESIGNED TO IMPROVE ACCESSIBILITY, INCLUDING FEATURES SUCH
AS:
• CLEAR AND READABLE CONTENT ACROSS ALL DEVICES
• SIMPLE AND INTUITIVE NAVIGATION
• SUPPORT FOR ZOOMING, TEXT RESIZING, AND COLOR CONTRAST
ADJUSTMENTS
• COMPATIBILITY WITH ASSISTIVE TECHNOLOGIES
IF YOU EXPERIENCE ANY DIFFICULTIES ACCESSING ANY PART OF OUR WEBSITE, OR
NEED SPECIAL ASSISTANCE TO ACCESS OUR CONTENT, PLEASE CONTACT US AT
INFO@DALYASTUDIOS.COM. WE ARE HAPPY TO HELP AND ENSURE YOU CAN FULLY
ENJOY THE INFORMATION AND SERVICES DALYA STUDIOS OFFERS.

DALYA STUDIOS PRIVACY POLICY
AT DALYA STUDIOS, YOUR PRIVACY AND DATA PROTECTION ARE OUR TOP PRIORITIES.
THIS POLICY EXPLAINS HOW WE COLLECT, USE, AND SAFEGUARD YOUR PERSONAL
INFORMATION WHEN YOU INTERACT WITH OUR WEBSITE OR MOBILE APPLICATIONS
(COLLECTIVELY, THE “WEBSITE”).
YOUR SECURITY
WE PROTECT YOUR PERSONAL INFORMATION WITH REASONABLE PHYSICAL,
TECHNICAL, AND ADMINISTRATIVE MEASURES, INCLUDING RESTRICTED SERVER
ACCESS AND PASSWORD-PROTECTED SECURITY SYSTEMS.
NO DATA TRANSMISSION OVER THE INTERNET IS COMPLETELY RISK-FREE. WHILE WE
TAKE ALL REASONABLE STEPS TO PROTECT YOUR INFORMATION, YOU TRANSMIT DATA
AT YOUR OWN RISK. DALYA STUDIOS IS NOT RESPONSIBLE FOR INCIDENTS BEYOND
OUR CONTROL, INCLUDING USER ERRORS, DEVICE MALFUNCTIONS, THIRD-PARTY
FAILURES, NATURAL EVENTS, RIOTS, VANDALISM, HACKING, SABOTAGE, OR OTHER
FORCE MAJEURE. WE ARE ALSO NOT LIABLE IF ANY PRIVACY OR SECURITY MEASURES
ARE BYPASSED.
INFORMATION WE COLLECT
WE COLLECT PERSONAL INFORMATION IN THREE WAYS:
1 INFORMATION YOU PROVIDE DIRECTLY: NAME, EMAIL, PHONE, SHIPPING/
BILLING ADDRESS, ACCOUNT DETAILS, PASSWORD, PURCHASE HISTORY,
PREFERENCES, MARKETING CHOICES, AND PAYMENT INFORMATION. COLLECTED
WHEN YOU SUBSCRIBE TO OUR EMAILS, PLACE ORDERS, CONTACT US, CREATE AN
ACCOUNT, OR PARTICIPATE IN PROMOTIONS.
2 AUTOMATED INFORMATION: IP ADDRESS, DEVICE DETAILS, BROWSER,
OPERATING SYSTEM, LANGUAGE, WEBSITE INTERACTIONS, VISITED PAGES, AND TIME
SPENT. COOKIES ARE USED TO IMPROVE EXPERIENCE; YOU CAN DISABLE THEM, BUT
SOME FEATURES MAY NOT FUNCTION.
3 INFORMATION FROM THIRD PARTIES OR PUBLIC SOURCES: DATA LEGALLY
SHARED BY PARTNERS OR PUBLICLY AVAILABLE.

HOW WE USE YOUR INFORMATION
WE USE YOUR PERSONAL INFORMATION TO:
• PROCESS AND FULFILL ORDERS
• SEND ORDER CONFIRMATIONS AND UPDATES
• INFORM YOU ABOUT PRODUCTS, PROMOTIONS, OR RELEVANT CONTENT
• PERSONALIZE YOUR EXPERIENCE ON THE WEBSITE
• PROVIDE PRODUCT UPDATES OR WARRANTY INFORMATION
• MANAGE YOUR ACCOUNT
• PREVENT FRAUD OR SECURITY INCIDENTS
• FULFILL CONTRACTUAL OBLIGATIONS AND COMPLY WITH LEGAL
REQUIREMENTS
SHARING INFORMATION WITH THIRD PARTIES
WE ONLY SHARE YOUR INFORMATION WITH TRUSTED PARTNERS THAT SUPPORT OUR
WEBSITE, PROCESS PAYMENTS, OR ASSIST WITH MARKETING, INCLUDING:
• CUSTOMER DATABASE MANAGEMENT
• PAYMENT PROCESSING
• PRODUCT PROMOTION
INFORMATION MAY ALSO BE SHARED TO PREVENT FRAUD OR FULFILL LEGAL
OBLIGATIONS.
LINKS TO OTHER WEBSITES
OUR WEBSITE MAY CONTAIN LINKS TO THIRD-PARTY SITES. DALYA STUDIOS IS NOT
RESPONSIBLE FOR THE CONTENT OR PRIVACY PRACTICES OF THESE SITES. ANY
INFORMATION YOU PROVIDE THERE IS SUBJECT TO THEIR PRIVACY POLICIES, NOT
OURS.
IF YOU ACCESS OUR WEBSITE THROUGH A THIRD-PARTY APP OR WEBSITE, YOUR
ACTIONS ARE GOVERNED BY THEIR POLICIES. WE DO NOT CONTROL HOW THIRD
PARTIES COLLECT, STORE, OR PROCESS YOUR DATA.