We only offer refunds or returns for:

Defective items

Incorrect orders placed via fireflyofficial.com

To be eligible:

You must record an unboxing video as proof

Report the issue to us within 3 days of receiving the package

Requests without a video or past 3 days will not be accepted

📏 WRONG SIZE?

We do not accept returns or exchanges for sizing issues.

Please consult our size guide or email us sp@fireflystudio@gmail.com before placing your order for assistance